Chocolate Unit

At Hair and Co London, we understand the excitement of receiving your new wig and strive to make the delivery process as smooth and efficient as possible. Here's what you need to know about our delivery service:

Fast and Reliable Shipping: We partner with trusted shipping carriers to ensure that your wig reaches you in a timely manner. Once your order is confirmed, we aim to dispatch it within 3 - 5 working days, and delivery typically takes 2 days  to reach your doorstep.

Worldwide Delivery: Whether you're located locally or internationally, we offer worldwide delivery to bring our premium wigs to customers around the globe. No matter where you are, we'll ensure your order reaches you safely and securely.

Order Tracking: Stay informed about the status of your delivery with our order tracking service. Upon dispatch, we'll provide you with a tracking number so you can monitor the progress of your package until it arrives at your address.

Secure Packaging: Your wig will be carefully packaged to prevent damage during transit, ensuring that it arrives in pristine condition. We take the utmost care to protect your purchase every step of the way.

Exceptional Customer Support: Have questions or concerns about your delivery? Our dedicated customer support team is here to assist you every step of the way. Feel free to reach out to us for any assistance you may need regarding your order delivery.

Delivery Options: We offer various delivery options to accommodate your needs, including expedited delivery for those who require their wig sooner Please give us a call on 02080016664. Simply select your preferred delivery option during checkout. 

Delivery Fees: For deliveries within the UK, enjoy free shipping on all orders. For international orders, a flat rate of £20 will be applied. Alternatively, if you prefer, you can opt to pick up your wig in-store at no extra cost.

At Hair and Co London, we're committed to delivering not just wigs, but also exceptional service straight to your doorstep. Experience the convenience and reliability of our delivery service and start enjoying your new wig sooner than you think!

We want you to be completely satisfied with your purchase from us. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

14-Day Satisfaction Guarantee: If you are not satisfied with your wig for any reason, you may return it within 14 days of purchase for a refund or exchange. Please note that the wig must be unused, unworn, and in its original packaging to be eligible for return.

Refunds in E-Vouchers: Upon receiving your returned item, we will issue a refund in the form of an electronic voucher (e-voucher) equivalent to the purchase price of the wig. This e-voucher can be used for future purchases on our website, providing you with flexibility and convenience.

Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. Our team will provide you with instructions on how to return the item and arrange for its shipment back to us. Please note that the customer is responsible for the cost of return shipping. For your peace of mind, we recommend using a tracked shipping method to ensure safe and reliable return delivery.

Quality Assurance: We take pride in the quality of our wigs and strive to ensure that each one meets our high standards.